Terms of Service

TERMS OF SERVICE — NOUVO LONDON

Welcome to Nouvo London! The terms "we", "us" and "our" refer to Nouvo London. Nouvo London operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Nouvo London is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By placing an order with Nouvo London, you confirm that you are at least 18 years old.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We aim to describe and photograph our products accurately. Colours may appear slightly different on different screens because of display settings and lighting. This does not affect our responsibility to supply goods that match their description or your statutory rights if an item is faulty or not as described.

We may update product descriptions, discontinue products or limit quantities available for future orders. Any such change will not alter the description of a product in an order we have already accepted without your agreement.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. We may accept or decline an order and will confirm when it has been accepted. If we cannot accept your order, we will contact you using the details you provided and refund any payment taken.

Please contact us as soon as possible if you need to change or cancel an order before dispatch. We will try to accommodate your request, but we may be unable to stop an order that is already being prepared or has been dispatched.

This does not affect your statutory rights. If you are a UK consumer buying online, you may have the right to cancel an order without giving a reason, normally within 14 days after receiving the goods, subject to applicable exceptions. Our Refund & Return Policy explains how to request a cancellation or return. Nothing in these Terms or that policy limits your rights or remedies if goods are faulty, damaged or not as described.

We will contact you using the details provided at checkout if we cannot accept your order or need to tell you about a change to it.

You confirm that your purchases are for personal or household use and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price displayed when you place your order and will be confirmed in your order confirmation email.

All prices are shown in pounds sterling (GBP). The price displayed at checkout is the total amount payable for your order, including any applicable taxes. We offer free standard delivery to UK addresses.

Some orders may be dispatched by our fulfilment partners from outside the United Kingdom. Customers will not be required to pay import duties, import VAT or customs-clearance charges when an order is delivered. Nouvo London or its fulfilment provider is responsible for arranging and paying any applicable import charges.

Prices displayed in our online store may differ from prices offered through third-party stores or platforms. We may occasionally offer promotions governed by separate terms and conditions. If those promotional terms conflict with these Terms, the promotional terms will apply to that promotion.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store. You agree to promptly update this information, including your email address and payment details, so that we can complete your transaction and contact you when necessary.

You confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method. You agree to pay the total amount displayed at checkout.

SECTION 5 — SHIPPING AND DELIVERY

We deliver to the United Kingdom. Some orders may be dispatched by our fulfilment partners from outside the UK. Our standard delivery service to UK addresses is free. Estimated delivery times and any applicable restrictions are explained in our Shipping Policy. If an order is delayed, lost or damaged in transit, please contact us so we can investigate and resolve it in accordance with your consumer rights.

Goods remain at our risk until they come into your physical possession, or that of a person you have identified to receive them. If you independently arrange a carrier that we did not offer, risk passes to you when we hand the goods to that carrier.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Nouvo London, its affiliates or licensors and are protected by UK and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Nouvo London, Shopify or any third party. Unauthorized use of the Services may be a violation of intellectual property laws. All rights not expressly granted herein are reserved by Nouvo London.

Nouvo London names, logos, product and service names, designs, and slogans are trademarks of Nouvo London or its affiliates or licensors. You must not use such trademarks without the prior written permission of Nouvo London. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 — OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Nouvo London is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Nouvo London. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Nouvo London, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Nouvo London.

SECTION 10 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 — FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

We may correct errors or update information on our website for future purchases. These corrections will not change the agreed price, product description or other terms of an order we have already accepted without your agreement.

If we identify an error affecting your order before acceptance, we will contact you with the correct information so you can decide whether to proceed. If we cannot accept your order, we will notify you and promptly refund any payment taken.

Nothing in this section limits your statutory rights.

SECTION 13 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, national or local regulations, rules, laws, or ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Nouvo London, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 — TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 — PRODUCT INFORMATION AND CONSUMER RIGHTS

We aim to keep the information on our website accurate and up to date. General content, such as style advice, is provided for information only. This does not affect our responsibility for product descriptions or other information that forms part of your purchase.

We are responsible for supplying goods that meet your rights under UK consumer law, including goods that are of satisfactory quality, fit for purpose and as described. If goods do not meet those requirements, you may be entitled to a refund, repair, replacement or other remedy under applicable law.

We aim to keep the website available and working properly, but cannot guarantee that access will always be uninterrupted or error-free. Nothing in this section excludes or limits your statutory rights as a consumer.

SECTION 16 — LIMITATION OF LIABILITY

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is an obvious consequence or if you and we knew it might happen when the contract was made.

We supply products for personal and household use. We are not responsible for business losses, including loss of profit, business interruption or loss of business opportunity.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Nothing limits your statutory rights concerning goods that are faulty, not as described or otherwise do not meet UK consumer-law requirements.

SECTION 17 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Nouvo London, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 18 — SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 — WAIVER; ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, this does not prevent us from enforcing it later.

These Terms, the policies referred to in them and the information forming part of your purchase set out our agreement with you. Nothing excludes any statement, representation or pre-contract information that forms part of the contract under applicable law.

If a term could have different meanings, the meaning most favourable to the consumer will apply.

SECTION 20 — ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 — GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales, except where mandatory consumer protection laws in the part of the United Kingdom where you live apply. If you are a consumer, you may bring legal proceedings in the courts of the part of the United Kingdom where you live. Nothing in these terms affects your statutory rights.

SECTION 22 — HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.