Shipping Policy

At Nouvo London, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. This policy explains where we ship, when you can expect your order, and how to track it.

1. General Shipping Information

We currently ship throughout the United Kingdom.

2. Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase.

Some orders may be dispatched by our fulfilment partners from outside the United Kingdom. Customers will not be required to pay import duties, import VAT or customs-clearance charges upon delivery. Nouvo London or its fulfilment provider is responsible for any applicable import charges.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

  • Processing Time: 1–3 business days (Monday to Friday)
  • Transit Time: 4–9 business days (Monday to Friday)
  • Total Delivery Time: 5–12 business days
  • Order Cutoff Time: 6:00 PM
  • Time Zone: UK local time (Europe/London)

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

Carrier and Tracking Information

We use a range of delivery partners for UK orders. The carrier used may vary depending on the item, fulfilment location and delivery address. Where tracking is available, the carrier name, tracking number and tracking link will be provided in your dispatch confirmation email.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (BFPO) or restricted areas. Certain items may be subject to shipping restrictions depending on UK-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

If an order is returned because an incorrect or incomplete address was provided, or because delivery or collection was not completed, we will contact you. We may ask you to pay the reasonable cost of redelivery. This does not apply where the failed delivery was caused by us or the carrier.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: admin@nouvo-london.co.uk. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update

We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page. (Last updated:  June 21, 2026)