Frequently Asked Questions

Yes, we offer free shipping on all UK orders.

Orders are typically processed within 1–3 business days. Delivery after dispatch usually takes 4–9 business days, giving an estimated total of 5–12 business days from the date you order.

Once your order has been confirmed and dispatched, you'll receive an email with your tracking details. You can also track your order anytime via our Track Your Order page.

Available sizes are shown on each product page. Sizing can vary between styles, so if you’re unsure which size to choose, please contact us before ordering and we’ll help with the information available for that item.

You can request a return within 30 days of receiving your order. Items must meet the conditions in our Refund & Return Policy, and customers normally pay return shipping unless the item is damaged, defective or incorrect. Please contact us before sending an item back. Read our Refund & Return Policy for full details.

Please get in touch as soon as it arrives by emailing us or using our contact form, and we'll sort it out as quickly as we can.

Yes. All payments are processed securely through trusted providers and protected with SSL encryption. For more on how we handle your data, see our Privacy Policy.

Visa, Mastercard, Maestro, Apple Pay, Google Pay and Shop Pay.

You can reach us anytime via our Contact page or by emailing admin@nouvo-london.co.uk. A real person reads every message, and we aim to reply within 24 hours.